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Shipping & Returns

Why LightingDirect.com?

Our Company

Shipping Policy

LightingDirect.com proudly offers some of the most comprehensive shipping options available. We’ve partnered with only the best carriers to ensure that you will benefit from low shipping rates to the convenience of delivery right to your home.

Were pleased to offer three levels of service:
 
1.)     Small Pack Delivery: Smaller to midsize items will be shipped using our UPS small pack service. Options for this service include: Standard Ground and 2nd day air. If you’ve ordered two or more items, you may receive your order in multiple boxes. Due to the variability of shipping locations, your order may be received on different days. There are no additional charges for split shipments.
 
2.)     Standard Freight Delivery: Larger, heavier items, items of a fragile nature, or items containing regulated materials, will be delivered by a freight carrier. Standard freight service includes delivery of your order curbside only. Delivery of your merchandise inside your home is available using our White Glove Delivery Service. Standard freight delivery typically spans 5-7 business days.
 
3.)   White Glove Delivery: This service includes delivery of the items, inside your home, in the room of your choice.* As part of this service, the carton and packing materials are removed and disposed of. We highly recommend this option for larger, heavier appliances.
White Glove Delivery is a premium service, and is available for an additional charge. Because of the care of handling in transit, white glove delivery usually spans 10-14 days. Please contact customer service for details!
*Note! White Glove Delivery Services apply to single story deliveries only. Deliveries involving more than 5 stairs will be subject to additional charges. Please contact customer service for more details.
 
IMPORTANT NOTES ABOUT FREIGHT DELIVERY!
Carriers prefer to make the delivery with the person who originally placed the order, in the event that you would like some else to receive the delivery on your behalf, please contact our customer service, and we'll be glad to make that change for you.
During the delivery process the carrier will require the merchandise to be signed for, and it is very important to inspect the delivery carton for any creases, tears, dents, or holes.-should any of these damages exist please write that information on the face of the delivery receipt. Failure to properly notate damages or shortages will waive our right to file a claim against the carrier on your behalf.
 

Click on the Video Below to View Our shipping Tips 

 
Where can I have my order shipped?
We are currently only equipped to ship items within the U.S. (this includes Hawaii and Alaska).
If you do not live within the U.S. and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the U.S.
 

In Stock Estimates

In the event that our site recommends that you 'Call for Stock' or it states that the shipping time is  "estimated", the shipping timeframe displayed is only an estimate. LightingDirect displays "In Stock" on items that were confirmed to be in one of our warehouses within the last 24 hours. In the event that a certain warehouse doesn't have the ability to update us on a daily basis, we display the shipping estimate.

Out of Stock

In the event that our site displays "Out of Stock" on a product, it simply means that it is currently on backorder with the manufacturer. When such backorders occur, it typically takes 2-3 weeks for inventory to be replenished by the factory. In the unfortunate event that an item is "Out of Stock", we can typically get them ordered and back in stock faster than any of our compeitors. Feel free to call our customer service staff with any additional stock questions.


Shipping & Order Confirmations
Shortly after placing your order, you will receive an email confirming that we have received your order. If you’ve ordered items require freight delivery, you will receive a second email providing detailed instructions on how to receive and inspect your shipment. A third and final email will be forwarded once your order has shipped.

You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these email invoices for your records.
 
Shipping Rates
Weight and package size can vary depending on your order. All shipping rates are determined by either the United Parcel Service shipping gateway, as a per piece calculation, or occasionally we will pay or discount shipping costs based on a promotion. Once you begin the check out process your shipping cost will be calculated.
If your order is going to be shipped based on weight, you must input your zip code before you check out.
Based on the weight of your order and the location it is being shipped to, you will have the option to choose from several different shipping rates.
If you believe the rates are incorrect, or are unable to complete your checkout process, please contact customer service for assistance.
 
Shipping Backorders
We proudly boast excellent fill rates, but occasionally an item can be on backorder due to popularity and demand. This means that different parts of your order can come from various locations around the country. If your order includes more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.

 


 



We know how hard it is to wait. Especially when you are making improvements to your home and you wanted those new lighting fixtures yesterday. LightingDirect.com now guarantees that your order will be delivered to you within 7 business days when you order products from select manufacturers with our new 7 Days Shipping Policy.
Click here for more info >>
 


 

We take the guesswork out of determining the shipment time, from the moment you place your order to its arrival at your front door. If you need to get it quickly and do not want to pay exorbitant charges for next day or 2nd day delivery, this is the option for you! With standard delivery we guarantee that the in stock products will be delivered to your home within 7 business days of the order date. If the shipment does not arrive within that time period, you will receive a credit on your order of $50 for orders over $250, or $5 per day on orders under $250. Refund guarantee is limited to the lesser of $50 or 25% of the order amount.

So how do I get $50?

  1. Shop LightingDirect.com and place an order that totals more than $250—it doesn't matter if it's one item or 20.
  2. Make sure all items are currently in stock--only items in stock will qualify for 7 day shipping guarantee.
  3. Pay for your order and then you're all set!
  4. In the event you have not received your order in 7 business days, please click here and fill out the short from to receive your credit.

But what if my order is less than $250? How does that work?
If you spend less that $250 and your order is delivered later than 7 business days, we have something for you as well. For orders less than $250, you'll receive a $5 per day credit, limited to the lesser of $50 or 25% of the total order. 

It's that simple.

 


 

Cherry Tree Design Emerson Forte Lighting Hudson Valley Lighting Kichler Maxim Progress Lighting Quoizel Light Concepts Sea Gull Lighting Sonneman WAC Lighting Westinghouse World Imports

More You Need To Know:
 

In order to receive your credit you must click here to fill out a short form giving us your order information.

*Offer excludes any order that is flagged by our credit card verification system. 

**Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of check via USPS. We will notify you via e-mail of your refund.
*Offer applies to orders placed on or after 9/23/2008.

 

 
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