Ordering

• Product Availability
• Backorders
• Manufacturer Warranty
• Payment Methods
• Special Pricing

Shipping & Returns

• Order Tracking
• Shipping Rates
• Shipping Methods
• Returns Policy
• Shipping Policy

Why LightingDirect.com?

• Safest Place to Shop
• Best Value
• Reasons to Shop
• Security & Privacy

Our Company

• About Us
• Contact Us
• Terms of Use
• Affiliate Program
• Network of Stores
• Become a Vendor
• Professional Accounts

Shipping Rates

We currently offer free shipping on all orders over $49 that can ship via UPS or FedEx.  For those items too large to ship UPS or FedEx, we are also offering FREE SHIPPING on all FREIGHT orders totalling over $499 for a limited time!

We ship from the big to the small – from large chadeliers to light bulbs. As we have such a large selection (over 150,000 products) shipping prices also vary for those orders where freight fees are imposed. To determine what the true shipping price is for your order:

• Find the product you are interested in on our website.
• Add it to your shopping cart.
• Enter the ship-to zip code.
• Choose your shipping method.

This will show you the total cost for that shipment, for that item. A few things important tips to keep in mind when trying to figure out what your shipping cost will be:

• The shipping price for each individual item is usually more than the total cost of a shipment. Add all the items to your cart before checking the final shipping price.
• We ship by two main methods:
  • Standard shipping – This means UPS, FedEx, DHL, USPS or some other common carrier that provides insurance and tracking. Shipping for additional items usually only goes up incrementally, determined by shipment weight.
  • Freight or ‘LTL’ – This is reserved for large, heavy or oversized items such as large chandeliers, pendants, furniture items, etc. As these are placed onto a pallet, require a scheduled delivery, extra insurance, the cost to ship by this method is more expensive. Adding additional items to this method does not usually increase the cost by a great amount.
• Because we always ship by a trackable method with insurance, there is a minimum for shipping – usually around $5. This can be more expensive when purchasing a $2 part, but it ensures that the delivery is made and that it can be verified.
• Free Shipping – LightingDirect.com often runs a Free Shipping promotion. Free shipping applies to any items shipped by the "Standard Shipping" method mentioned above. Items shipped by freight are not eligible for free shipping.

Canadian Shipments
All shipments to Canada are first sent to our consolidation center in order to generate all documents required by customs. All orders will then ship complete from the consolidation center to the customer. For all Canadian shipments, please add 5-7 days to the normal United States shipment times.

In addition:
• Charges will include all applicable taxes and duties, and no COD fees will be charged at the time of delivery
• We are currently only offering standard ground and LTL service to Canada
• If you wish to cancel any shipment, you can do so up until the time it’s left our drop ship vendor. Once the items are en route to our consolidation center, it then becomes a return and restocking fees may apply

Please contact our customer and product specialists if you have any questions about our shipping rates or methods.

Should you have any questions about our shipping rates or methods, our customer and product specialists are available to assist.