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Shipping & Returns

• Order Tracking
• Shipping Rates
• Shipping Methods
• Returns Policy
• Shipping Policy

Why LightingDirect.com?

• Safest Place to Shop
• Best Value
• Reasons to Shop
• Security & Privacy

Our Company

• About Us
• Contact Us
• Terms of Use
• Affiliate Program
• Network of Stores
• Become a Vendor
• Professional Accounts

Reasons to Shop LightingDirect.com

Our Accomplishments

• Free shipping on all Ground orders over $49, and freight on orders over $999.
• NO Sales Tax: Save 7.25%. Excludes orders shipping to California.
• NO restocking fees - don't like it? Send it back, no problem.
• Lowest price online guaranteed. We accept competitors' coupons - just call.
• 110% Price Match Guarantee - call to receive this discount.
• 500,000+ products shipped.
• Over 50 warehouses, 30 manufacturers, 20+ direct-vendor relationships.
• Top 30 Fastest Growing Retailer (Source: InternetRetailer).
• Trained Product and Customer Service Specialists, NOT Out-sourced.
• Helping Customers and Selling Products Online since 2000.

Compare our Services with our Competitors

	LightingDirect.com
Live Chat	Yes	Yes	No	No	No
Product Reviews	Yes	Yes	No	No	Yes
360 Degree Product Views	Yes	No	No	No	No
24/7 Online Account Access	Yes	Yes	Yes	Yes	No
24/7 Online Return Request	Yes	No	Yes	No	No
Days to Return Item	30	30	21	20	30
Restocking Fees	0%	15% Restocking Fee and Initial Shipping Cost	$15 Shipping Charge and 25% Restocking Fee	0%	0%
Coupons	Accept Competitor Coupons / Store Coupons on Sales Page / On Products / Banners / Join Mailing List	Join Mailing List / On Products	Join Mailing List / On Products	Join Mailing List / On Header	Join Mailing List / Banners
Low Price Guarantee	Match price and beat it by 10% of the difference.	Match price and beat it by 10% of the difference.	Match price if you sign up as a Preferred Customer.	Match price and beat it by 10% of the difference.	Match Price
Free Shipping	Over $49 for UPS Ground	Over $49 for UPS Ground	Over $200 for UPS Ground	Dependent on Manufacturer	Free Shipping - No minimum purchase
Bizrate Score*
Office Hours	Call center closing early 12/5 (8pm PST) 5am-11pm M-F 8am-4:30pm Sat 10am-3pm Sun PST	8am-11pm M-F 11am-7pm S-S EST	6am-6pm M-F 10am-4pm Sat 6am-3pm Sun PST	9am-9pm Sun-Sat EST	7am-9pm M-F 8am-4pm Sat 9am-4pm Sun CST
Online Payment Options	All Major Credit Cards, Bill Me Later, Google Checkout, PayPal, EbillMe, Improvement Direct Preferred Account	All Major Credit Cards, AMEX, PayPal, Google Checkout	All Major Credit Cards, AMEX	All Major Credit Cards	All Major Credit Cards

 *Bizrate Score Updated Daily at 12:00am PST. All other information Last Updated 11/17/2008 at 9:14 AM PST

Testimonials

"I was pleased with the quality of the product and the selection available. This is a first time purchase, but I will consider Lighting Direct for my next purchase." Bizrate Comment 11/9/2008

"Great selection, prics, and delivery. This will definitely be the first place we look for our kitchen lighting next year. Thank you very much!" Bizrate Comment 11/7/2008

"I purchased 3 ceiling fans; 1 arrived damaged and 1 was the wrong size. I have been pleasantly surprised with LightingDirect.com. They were easy to contact, easy to deal with, and worked my issues quickly." Bizrate Comment 10/23/2008

"The product selection was more unusual and prettier than other companies. It was easy to find lanterns with a photocell and energy efficient." Bizrate Comment 10/10/2008

"I am very pleased with your followup and customer service. Although 2 items were damaged in transit, your customer service people (Tanya?) came through to resolve the problem. Thank you" Bizrate Comment 9/27/2008

“I appreciated the e-mails letting me know the status of my order. So far everything has been great. I will undoubtedly order from Lighting Direct often.” BizRate Comment 9/06/2008

“Your customer service is excellent! We ordered two ceiling light fixtures and in one of the shipments the globe was clearly cracked when we opened the box. We called customer service for Lighting Direct and the gentleman arranged for the manufacturer to ship us another globe to the lighting fixture. We have received it and are completely satisfied. Thank you so much for your wonderful customer service in this matter!” BizRate Comment 8/29/2008

“Satisfied with my order. Ease of buying online at LightingDirect was a big factor in my purchase. Free shipping is another. I will recommend them to my friends.” BizRate Comment 8/01/2008

Safest Place to Shop Online

• Read how we do more to protect your information and transactions.

Best Value

• LightingDirect.com offers the Best Value for your online shopping experience.