- Free shipping on all Ground orders over $49, and freight on orders over $499.
- NO restocking fees - don't like it? Send it back, no problem.
- We accept competitors' coupons - just call or chat. We'll match their price with coupon.*
- 500,000+ home improvement products shipped.
- Over 50 warehouses, 30 manufacturers, 20+ direct-vendor relationships.
- Ranked no. 80 on Internet Retailer’s Top 500 (Source: Internet Retailer, 2010)
- Trained Product and Customer Service Specialists, NOT Out-sourced.
- Helping Customers and Selling Products Online since 2000.
*Price and coupon match based on our discretion - we love to say yes!
We bought almost all of our lighting for our new custom home from lighting direct. We had to return a couple of the items we ordered and some of our items were on back order. The customer service was absolutely great. We used the live chat and phone options to contact customer service. The refunds came promptly. The exchanges went seamlessly and the back-orders came very quickly. Lighting Direct is the best way to buy lighting--no exceptions.
I have purchased at least 20 items from Lighting Direct while remodeling our home. Every order was placed and received without any problems at all. I have contacted customer service for clarification and they would either have the information or would find it for me very quickly.
Build.com is always a reliable company to work with. Their prices are competitive and I know from experience that they will take care of me if there are ever issues with my order or the quality of the products I receive.
Customer service at Build.com is excellent. They are very professional and knowledgeable about their products and needs of me as a customer and general contractor. On one recent order, one of several larger ticket items ordered arrived from the manufacturer broken. I called my customer service rep and he reordered it immediately with no fuss.
"Great site, very helpful. It doesn't let you order a tub faucet without telling you what "rough in" kit you need to go with it. Prices are great, insant chat is great. Much more efficient than even going to Lowes and having them order for you ( their technology doesn't work, so to have them try to find what you needed was painful)." Bizrate Comment 11/27/2013